Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number
• Health Information: Symptoms, health history, and goals shared during chatbot conversations or consultation calls
• Usage Data: How you interact with our website and chatbot
• Analytics Data: Browser type, IP address, pages visited, time spent on site (via Google Analytics)

2. How We Use Your Information

We use the information we collect to:

• Provide health coaching services and personalized recommendations
• Communicate with you about your health journey and program details
• Improve our website, chatbot, and service offerings
• Send you educational content and updates (you can opt-out anytime)
• Analyze website traffic and user behavior to enhance user experience

3. Information Sharing

We do not sell, rent, or share your personal information with third parties except:

• Service Providers: We may share data with trusted vendors who help us operate our services (e.g., hosting, analytics, email services)
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• With Your Consent: We will ask for explicit permission before sharing your information for any other purpose

4. Data Retention

We retain your information as follows:

• Chatbot Conversations: Stored for 90 days, then automatically deleted
• Contact Information: Retained indefinitely or until you request deletion
• Health Information: Retained during active coaching engagement and for 7 years post-completion (per professional standards)

5. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails or chatbot data collection

To exercise these rights, email us at [email protected]

6. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your chatbot session
• Analyze website traffic (via Google Analytics)
• Remember your preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Health Information Disclaimer

Important: The information provided through our chatbot and coaching services is for educational purposes only and does not constitute medical advice. We are not subject to HIPAA (Health Insurance Portability and Accountability Act) as we do not transmit health information to insurance companies or healthcare providers for payment purposes.

You should always consult with a licensed healthcare provider before making changes to your health regimen.

8. Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction. However, no internet transmission is 100% secure. We cannot guarantee absolute security of your data.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Website: mywholehealth.coach